These are some of the services that have been provided by Best Associates, Inc.

CALL CENTER ASSESSMENT
Best Associates, Inc. will perform a due diligence audit of an in-house call center to determine where new efficiencies could be implemented to increase productivity and provide better customer services This audit will include reviewing the call center personnel, including management, performance reports, current scripting, and training protocol.

MONITORING
By monitoring calls being made or received by the telephone representative, the calls could be critiqued for the following: Professional performance, friendliness, accurate information being communicated to the customer, sales skills, appropriate rebuttal usage and call control.

TRAINING PROGRAMS AND COACHING SESSIONS
Best Associates, Inc. can develop a training program for your in-house telephone reps that will increase performance levels and provide the necessary sales skills required to be successful. By identifying strengths and weaknesses of each telephone rep, specific coaching sessions can help develop the skills needed to increase productivity.

SEARCH AND IDENTIFY CALL CENTERS
When your organization needs to outsource a telemarketing program, Best Associates, Inc. can identify and recommend the call center that would be best suited to your program. By developing a Request for Proposal for the prospective call centers, we can identify the best choice for your program. A thorough audit would be conducted to ensure that they meet all the requirements and would be a good match.

PROGRAM MANAGEMENT
Best Associates, Inc. can interact between your organization and the selected call center(s) and perform daily program management. These services will include, tracking call activity, review daily production reports, monitoring calls to ensure the quality and content of the call is consistent with the client's standards, daily calls between the account manager at the call center(s) and frequent updates to the client.